In case you have any complaints about the functionality of the website you must fill in and send the appropriate form. You can find the Client Complaint Form here, complete it, and send it to support@CFD.com
How can I submit a complaint?
What should I do if I have forgotten my password?
Please click on “forgot password?” and a new password will be issued and sent to your email.
How can I update my personal details?
You can update the information in My Account>Personal Details or contact us by email.
How can I contact you?
The CFD support team is here for you. You can contact us via email (support@CFD.com), or by the given phone number for your area in the contact us page.
Should I install software?
No, CFD is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.
Where can I view my transaction history?
All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just login to your account and select the information you wish to view.
Where can I view the precise trading hours of each asset?
A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented in the Asset Index page whose link can be found at the bottom of the homepage.
What is the time shown on this site?
The time is set at GMT +0 and it's synchronized with the market time.
Colors of the rates on the trading platform
Green indicates the rising of a price, and red indicates the falling of a price.
What is the registration fee?
Τhere is no registration fee.
How can I register?
Registering at CFD is extremely simple:
1. Click on “Open Trading Account” on the home page.
2. Fill in the mandatory details.
3. Submit the form.
4. You will receive a welcome e-mail with a verification link. Click on it.
5. That’s all! Welcome to CFD!
I have problems with the registration process. What should I do?
Our team at CFD are here for you, and are readily available to help! You can contact us by Email, phone, telephone or through the Live Chat button on top of the page.
Are payouts taxable?
CFD traders are responsible for their taxation liabilities, if any, at their place of residence. See our general terms for more details.
How secure is trading with you?
We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.
Do I have to deposit money for registration?
No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.
What currency can I use for trading?
You can open an account in USD or EUR. Please note that you cannot change your currency selection after registration.
How can I withdraw money from my account?
You can withdraw money from your account by either using your credit card (in case you deposited money with credit card) or wire transfer.
What is the minimum deposit amount?
100 EUR, 100 USD, or 100 GBP, depending on the currency of choice in your account.
What is the maximum deposit amount?
It depends on the deposit method.
1. Credit card - 5,000 USD
2. Wire - Unlimited
3. E-wallets – amount vary was added
4. Western Union - 10,000 USD
Is there a minimum withdrawal amount?
No. The is no minimum withdrawal amount.
What is a Swift Code?
A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what SWIFT code is. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.
At CFD, you can make any wire transfer over the amount of USD500(JPY50000). There is a commission of USD25 (JPY2500) added to the wire transfer. Please note that the wire transfer must be in accordance to the details which are posted on the banking page under Wire Transfer. Please email a copy of the wire transfer to banking@CFD.com. It can take up to 5 business days for the funds to appear in your CFD account.
For your information, there is a window of two businesses that are designated as a period of examination in CFD from the day that the payment request was received. After that examination period, the remittance to the customer will be completed within 5-7 business days.
Upon any uncertainty, question, or comment, please don’t hesitate to contact us. We are here to help!
Which payment methods can I use?
Payment methods you can use through our page is credit card (Visa, MasterCard and Maestro), debit card, wire transfer and alternative payment methods (such as Skrill, Neteller, China Union Pay etc.)
What are the procedures for deposits and withdrawals?
In order for a deposit or withdrawal to be successfully activated, proper documentation for personal identification must be supplied by e-mail to banking@CFD.com or by fax when your CFD account is established:
1. Picture ID: This can be any public document such as passport or driver’s license.
2. Documentation that can confirm present address, like a receipt within the last 6 months of a public utility bill.
3. If you invested by credit card, then a copy of the credit card used for the investment must be sent. For your own security, please cover your card number on the front of the card, leaving only the last 4 digits visible, and also cover the CVV number on the back of the card, leaving the signature visible.
That’s all! Now you can deposit and withdraw to your discretion.
How can I make a trade?
Once you have deposited funds, you can make a trade by clicking on “call” if you believe that the price of the chosen asset will rise by expiry, or by clicking on “put” if you believe that the asset price will fall by the expiry time. You will then be asked the amount you wish to ivest, and to approve the trade. The selection may be canceled by clicking on "X" at any time before the approval of the trade. Please note that the rate keeps updating in the investment box.
What is Double Up?
If you are close to your expiry time, and you think that the direction you predicted is on a roll, then you have the chance to “do it again” by clicking on Double Up. By doing this, you can create a new trade with the same conditions, for the current price of the asset. In a nutshell, when things look good, Double Up gives you the opportunity to increase your investment and thus, double your profits.
Double Up Benefits:
- Increase your investment on open positions
- IMake double the profit on expiry
- IImmediately capitalize on a strong position
Why am I unable to make a trade?
Unsuccessful trades are usually a result of insufficient funds, or if you are attempting a trade on an asset outside of the market trading hours. If neither of these reasons are the case, please contact us by mail to support@CFD.com, or by phone.